Return Policy
Contact Us: Email us at info@sugarandstitch.net within 7 days of receiving your order. Please include your order number and the items you wish to return.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and detailed return instructions.
3. Prepare Your Return: Ensure items are:
• Unworn
• Unwashed
• In their original clear garment bag with SKU sticker and tags attached.
4. Ship the Item: Return the item to:
Returns Department
17300 Railroad Street, Unit D
City of Industry, CA 91748
Please ship the return within 7 days of receiving the RA number. Return shipping costs are the customer’s responsibility, unless the return is due to a shipping error or damaged item.
5. Processing Time: Once your return is recieved, please allow 5–7 business days for processing. We will notify you via email once your return has been processed.
Please note:
• Non-Returnable Items: The following items are final sale and not eligible for return:
• Beauty products
• Bodysuits
• Face masks
• Intimates/Lingerie
• Jewelry
• Swimwear
• Openpack Wholesale Orders
• Restocking Fee: Returns not meeting the above criteria may be subject to a 20% restocking fee or may be declined.
• Refunds: After processing, refunds will be issued to your original payment method. Please note that shipping and handling charges are non-refundable.
By following these steps, we aim to make your return experience as smooth as possible. If you have any questions, feel free to reach out to us at info@sugarandstitch.net